Privacy Notice

                                                             PRIVACY NOTICE
 
We understand that your privacy is important to you and appreciate your trust in how we handle and protect your information. This Privacy Notice outlines how Australian Foods India Private Limited and its affiliates (collectively referred to as "AFIPL") gather and manage your personal data through AFIPL websites, devices, products, services, online marketplaces, applications, or any documents referencing this Privacy Notice (collectively referred to as "AFIPL Services").

By accessing and using AFIPL Services, you consent to the collection, storage, processing, transfer, and sharing of your personal information (including sensitive personal data) in line with this Privacy Notice. This includes any updates or amendments made to the notice at our discretion. You also acknowledge and agree that your personal information may be handled by third parties or service providers for purposes outlined in this Privacy Notice

Personal information subject to this Privacy Notice will be collected and retained by AFIPL, with a registered office at Plot No.22 & 23, SIDCO Industrial Estate, Ambattur, Chennai- 600 058.


What types of personal information does AFIPL gather about its customers?

AFIPL collects personal information to provide and enhance its products and services. Below are the categories of information we gather

Information You Provide: Any information you share while using AFIPL Services is collected and stored. Opting not to provide certain information might limit your access to some features of AFIPL Services.

Automatically Collected Information: AFIPL gathers and stores specific details about your use of its services. This includes your interactions with content and services within AFIPL Services. Similar to many websites, AFIPL uses cookies and unique identifiers to collect information whenever your browser or device accesses AFIPL Services or related content provided by or on behalf of AFIPL on other platforms.

Information from Third Parties: AFIPL may receive information about you from external sources. For instance, updated delivery and address details from carriers are used to correct records and streamline future transactions.

What Are the Purposes for Which AFIPL Uses Your Personal Information?

We use your personal information to operate, provide, enhance, and improve our products and services. These purposes include:

Order Fulfilment: We use your personal information to process and fulfill orders, deliver products and services, handle payments, and communicate with you about your orders, products, services, and promotional offers.

Service Improvement: Your personal information helps us provide functionality, analyze performance, troubleshoot issues, and enhance the usability and effectiveness of our services.
Personalized Recommendations: We use your personal information to suggest features, products, and services that may interest you, recognize your preferences, and personalize your experience with our services.

Legal Compliance: In some instances, we collect and use your personal information to meet legal requirements.

Communication: We use your personal information to contact you regarding our services through various channels, such as phone, email, or chat.

Advertising: Your personal information may be used to show interest-based ads for products, features, and services that might interest you. However, we do not use personally identifiable information for displaying such ads.

Fraud Prevention and Risk Management: We use your personal information to detect and prevent fraud and abuse, ensuring the security of our customers, our company, and others.

How Do We Use Cookies and Other Identifiers?

To help our systems recognize your browser or device and enhance AFIPL Services, we utilize cookies and other identifiers.

Does AFIPL disclose your personal information?

Customer information plays a vital role in our operations, and we are committed to protecting it. We do not engage in selling personal information to third parties.

Third-Party Service Providers: We partner with other companies and individuals to carry out tasks on our behalf. These tasks may include order fulfilment, package delivery, sending postal mail or emails, removing duplicate entries from customer lists, data analysis, marketing support, providing search results and links (including paid listings), processing payments, transmitting content, assessing and managing credit risks, and customer service. Such third-party service providers are granted access to the personal information required to perform their duties but are prohibited from using it for other purposes. They are also obligated to handle the information in compliance with applicable laws.

Business Transfers: As our business evolves, we may acquire or sell other companies or services. In these scenarios, customer information is typically one of the assets transferred. However, the commitments made under any existing Privacy Notice will continue to apply unless the customer provides explicit consent to changes.

Protection of AFIPL and Others: We may disclose account and personal information if required to comply with legal obligations, enforce our Conditions of Use and other agreements, or safeguard the rights, property, or safety of AFIPL, our customers, or others. This includes sharing information with other organizations to prevent fraud or reduce credit risk.

Beyond these instances, you will be notified if your personal information is intended to be shared
with third parties, and you will have the option to decline such sharing. Let me know if this works!
How is your information protected?

We design our systems with your security and privacy in mind.

• We work to protect the security of your personal information during transmission by using encryption protocols and software.

• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card data.

• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

• Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.

• It is important for you to protect against unauthorized access to your password and to your computers, devices and applications. Be sure to sign off when finished using a shared computer.

Which details can you view and manage?

The "Account" section of the website allows you to view and manage your information, such as your name, address, payment methods, profile details, membership, account settings, and purchase history.

What options are available to you?

If you have any questions regarding how we collect and use your personal information, please feel free to reach out to our Grievance Officer. Additionally, many AFIPL Services come with settings that allow you to manage how your information is utilized:

• As mentioned earlier, you have the option not to provide certain information. However, this may limit your access to certain features of AFIPL Services.

• Most browsers and devices offer a "Help" feature that explains how to block new cookies or other identifiers, receive notifications when cookies are set, or disable cookies entirely. Since cookies and identifiers enable key features of AFIPL Services, we recommend keeping them enabled. For instance, rejecting cookies may prevent you from adding items to your Shopping Cart, completing the Checkout process, or using Services that require you to sign in. You can refer to our Cookies Notice for more details about cookies and identifiers.

• If you'd prefer to browse our websites without linking your browsing history to your account, simply log out of your account and disable cookies in your browser.



Are children permitted to use AFIPL services?

AFIPL does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under the age of 18 years, you may use AFIPL Services only with the involvement of a parent or guardian.

Conditions of Use, Notices, and Revisions

By using AFIPL Services, you agree that your use and any privacy-related disputes are governed by this Privacy Notice and our Conditions of Use, which include provisions on limitations of damages, dispute resolution, and the application of Indian law. If you have any privacy concerns, please contact us with a detailed description, and we will make efforts to address and resolve them.

As our business evolves, this Privacy Notice may be updated periodically. We recommend checking our website regularly for the latest changes. Unless explicitly stated otherwise, the current Privacy Notice applies to all information we hold about you and your account. We remain committed to our promises and will not significantly alter our policies or practices in a way that reduces the protection of previously collected customer information without obtaining consent from affected customers.

Examples of Information Gathered

Information You Provide When Using AFIPL Services

You provide information to us when you:

• search or shop for products or services in our website www.cookiemanindia.com;

• add or remove an item from your cart, or place an order through or use AFIPL Services;

• provide information in Account (and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us) or Your Profile;

• configure your settings on, provide data access permissions for, or interact with an AFIPL device or service;

• communicate with us by phone, e-mail, or otherwise;

• complete a questionnaire, a support ticket, or a contest entry form;

• provide and rate Reviews;

• specify a Special Occasion Reminder; or

• employ Product Availability Alerts, such as Available to Order Notifications.

As a result of these actions, you may provide us with information such as:

• identifying information such as your name, address and phone numbers;
• payment information;

• your age;

• your location information;

• your IP address;

• people, addresses and phone numbers listed in your Addresses;

• e-mail addresses of your friends and other people;

• content of reviews and e-mails to us;

• the personal description and photograph in Your Profile;

• information and officially valid documents regarding identity and address information, including PAN numbers;

Automatically collected Information

Examples of the information we collect and analyze include:

• the internet protocol (IP) address used to connect your computer to the internet;

• login, e-mail address, and password;

• the location of your device or computer;

• AFIPL Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);

• the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);

• phone numbers used to call our customer service number; and

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Certain Information Can Be Accessed By You

Examples of information you can access through AFIPL Services include:

• status of recent orders (including subscriptions);

• your complete order history;

• personally identifiable information (including name, e-mail, password, and address book);

• payment settings;

• recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);

• shopping lists and gift registries (including Wish Lists);

• Your Profile (including your product Reviews, Recommendations, Reminders and personal profile);

Updates to Our Privacy Notice

AFIPL retains the right to modify or update this Privacy Notice at any time. Any changes will take effect immediately upon being posted on the Site.

Grievance Officer

Please find below the details of the grievance officer:

Name: Akhil Khankriyal

Designation: Grievance officer

e-mail: akhil@cookiemanindia.com

Contact No: 9952972111

Address: Australian Foods India Private Limited, Plot No.22 & 23, SIDCO Industrial Estate, Ambattur, Chennai- 600 058